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Shipping Policy

Order Processing

At Liquidation Pallets Auctions, all orders are processed within 1–3 business days after payment confirmation. Orders are processed during regular business hours, excluding weekends and public holidays.

Once your order has been prepared for shipment, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery Times

After order processing, delivery typically takes 2–7 business days, depending on your location and freight carrier schedules.

Please note that delivery timelines may vary due to:

Weather conditions
Carrier delays
High shipping demand
Remote delivery locations

We work closely with our logistics partners to ensure safe and timely delivery of every pallet.

Shipping Methods & Tracking

Liquidation Pallets Auctions uses trusted freight and shipping carriers to deliver pallets securely throughout our shipping regions.

Shipping methods may vary depending on:

Pallet size and weight
Delivery destination
Freight availability

Once your shipment has been dispatched, a tracking number will be sent so you can monitor delivery progress.

Delivery Information

All pallet orders are delivered via curbside freight delivery, which is standard for wholesale and liquidation pallet shipments.

This means:

The carrier will deliver the pallet to the nearest accessible location at your address.
Customers are responsible for arranging any additional assistance, equipment, or labor needed to move the pallet after delivery.

For commercial deliveries, a loading dock or forklift is recommended when possible.

Shipping Coverage

Liquidation Pallets Auctions currently offers shipping throughout the United States. International shipping may be available on select orders upon request.

Customers outside the U.S. may contact our support team for freight assistance and availability.

Shipping Costs

We offer free standard shipping on many pallet orders within eligible service areas.

Additional shipping fees may apply for:

Residential deliveries
Liftgate service requests
Remote or restricted locations
Special freight requirements

Any applicable fees will be communicated before shipment.

Delivery Coordination

Freight carriers may contact customers before delivery to:

Schedule delivery appointments
Confirm availability
Provide shipment updates

Customers are responsible for being available during the scheduled delivery window.

Shipment Inspection & Claims

Customers are encouraged to inspect all shipments immediately upon delivery.

If your order arrives damaged or incomplete:

Report the issue within 48 hours of delivery
Provide clear photos of the shipment and packaging
Keep all original packaging materials until the claim is resolved

Failure to report issues within the required timeframe may affect eligibility for replacement, refund, or freight claims.

Missed Deliveries & Redelivery Fees

If delivery cannot be completed due to customer unavailability or failure to coordinate with the freight carrier, additional redelivery or storage fees may apply.

These charges are determined by the freight carrier and must be paid before rescheduling delivery.

Damaged Shipments

If your shipment arrives damaged, notify Liquidation Pallets Auctions within the required reporting period. Our support team will work directly with the carrier to resolve the issue according to our Returns & Refund Policy.

Split Shipments

Some orders may ship in multiple deliveries depending on inventory availability, warehouse location, or freight logistics. Customers will be notified if separate shipments are required.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Incorrect or incomplete addresses may result in:

Delivery delays
Additional shipping charges
Returned shipments
Order cancellation if delivery cannot be completed

Contact Us

If you have questions about shipping, freight delivery, or order tracking, please contact:

Business Name: Liquidation Pallets Auctions

Customer Support: Available during standard business hours

Phone: +1(817) -970-0886

Address: 10245 Kempwood Dr ste E #143, Houston, TX 77043

Email: sales@liquidationpalletsauctions.com

Website: www.liquidationpalletsauctions.com